7acb Privacy Policy — Your Data, Our Responsibility
7acb stores every piece of your personal information with the highest level of security. We follow SSL encryption and strict data protection practices to ensure your privacy.
This Privacy Policy ("Policy") governs the collection, use, storage, and protection of personal information between the 7acb platform ("7acb", "we", "us") and its users ("you", "your"). By using our platform, you are considered to have accepted the terms of this Policy.
We believe privacy is a fundamental right. That is why 7acb is committed to being transparent with you about what information is used and what rights you have over your data.
Table of Contents
What Information We Collect
When you create an account on the 7acb platform, use our services, or contact us, the following types of information may be collected:
a) Identity Information
- Full name and date of birth (for age verification)
- National ID number or details from other government-issued identification
- Residential address
- Email address and mobile number
b) Financial Information
- Transaction history — records of deposits and withdrawals
- bKash, Nagad, Rocket, Upay, or bank account details (only the information needed to complete transactions)
- Mobile banking number (the full number is stored but under the highest level of encryption)
c) Technical Information
- IP address and device identifier details
- Browser type and version
- Operating system information
- Session duration and activity logs on the platform
- Information obtained from cookies and similar tracking technologies
d) Gaming Activity Information
- Game history and preferences
- Bet amounts and outcomes
- Bonus usage details
- Self-set limits related to responsible gaming
We only collect information that is necessary for providing services, verifying identity, and meeting legal obligations. 7acb does not collect unnecessary or unrelated personal information.
How Information Is Collected
7acb may collect your information in several ways. The methods are described in detail below:
Direct Collection
When you voluntarily provide information — such as when filling out an account registration form, submitting identity verification documents, completing a transaction, or contacting our support team — that information is collected directly.
Automatic Collection
Some information is collected automatically when you use our platform. This includes your browsing behavior, click patterns, login times, and device-related information. This data is primarily used to improve platform performance and maintain security.
Information from Third Parties
For the purpose of identity verification and fraud prevention, 7acb may sometimes collect information from trusted third-party identity verification services. In such cases, the collected information is used solely for verification purposes.
Purpose of Using Information
7acb uses the information it collects only for specific, legitimate, and transparent purposes. Those purposes are detailed below:
- Account Management and Identity Verification: Creating your account, confirming your identity, and verifying your age — particularly to ensure the 21+ age requirement is met.
- Processing Financial Transactions: To successfully complete your deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, or bank transfer.
- Improving Service Quality: To enhance the user experience on the platform, add new games and features, and fix technical issues.
- Ensuring Security: To prevent fraud, money laundering, and other illegal activities.
- Providing Customer Support: To assist you with any issues or questions through our 24/7 support team.
- Legitimate Marketing Communications: With your consent, to inform you about relevant promotions, bonus offers, and updates.
- Responsible Gaming Support: To keep a record of any self-set limits you establish or concerns you raise, and to provide necessary assistance.
- Meeting Legal Obligations: To comply with applicable laws, regulations, and directives from regulatory authorities.
Important: Your personal information is never sold, rented, or transferred to third parties for commercial purposes. 7acb's data usage policy is entirely dedicated to protecting the interests of its users.
Data Storage and Security
7acb takes industry-standard technical and organizational measures to protect your personal information. Our security framework includes the following steps:
Technical Security Measures
- SSL/TLS Encryption: All data transmitted between you and our servers is protected with high-grade SSL encryption.
- Database Encryption: Stored sensitive information — such as passwords and financial data — is protected with industry-standard encryption algorithms.
- Firewall and Intrusion Prevention Systems: Our servers are protected by advanced firewalls and intrusion detection systems.
- Regular Security Audits: The security of our systems is assessed regularly by third-party expert teams.
- Two-Factor Authentication: Two-factor authentication is available for added account security.
Data Retention Period
Your information is stored only for as long as necessary. Even after an account is closed, some information may be retained for a specified period due to legal obligations. Once that period ends, the information is securely deleted or anonymized.
While we take the highest security measures, transmitting information over the internet is not entirely risk-free. We therefore ask that you keep your login credentials private and do not allow anyone else to use your account.
Sharing Information with Third Parties
7acb does not sell your personal information or transfer it to third parties for any commercial purpose. However, specific information may be shared in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who carry out specific functions on our behalf — such as identity verification, payment processing (bKash, Nagad, Rocket, Upay, bank transfer), and technical infrastructure. These service providers are contractually bound to use your information only for the designated purpose and are required to uphold our privacy standards.
Legal Requirements
If providing information is required by law, court order, or a legitimate request from a government authority, 7acb will comply with the applicable regulations. In such circumstances, we will try to notify you in advance where possible, unless legally prohibited from doing so.
Fraud Prevention
In cases of suspected fraud, financial crime, or money laundering, relevant information may be shared with the concerned authorities or financial intelligence agencies.
Business Transfers
If any part of 7acb's business or assets is transferred, merged, or acquired in the future, user information may be part of that transfer. In such a case, you will be notified in a timely manner and the new entity will also be bound by this Privacy Policy.
Cookies and Tracking Technologies
Cookies are small data files stored in your browser. 7acb uses cookies and similar tracking technologies to improve platform performance and enhance your user experience.
Types of Cookies We Use
- Essential Cookies: Required for the basic functionality of the platform. Without these, the site will not work properly. These cookies are used for login sessions, security identification, and form submissions.
- Functionality Cookies: Help remember your preferences and settings — such as language selection and specific gaming preferences.
- Analytics Cookies: Help us understand how users interact with our platform, which pages are visited most, and where there is room for improvement.
- Security Cookies: Help detect suspicious activity and keep your account secure.
Managing Cookies
You can control cookies by changing your browser settings. However, disabling essential cookies may affect some important platform functionality. The method for managing cookies varies by browser — consult your browser's help section for details.
Your Rights
As a 7acb user, you have several important rights over your own personal information. We respect these rights and support you in exercising them:
- Right of Access: You may request to know what information we hold about you. We will provide that information within thirty (30) days.
- Right to Rectification: If any of your information is incorrect or outdated, you may request a correction. Most information can be updated directly from your account settings.
- Right to Erasure: In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for a specified period due to legal obligations.
- Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
- Right to Data Portability: You may request that your information be provided in a structured, commonly used, and machine-readable format.
- Right to Withdraw Marketing Consent: You may withdraw your consent to receive marketing emails or messages at any time.
- Right to Lodge a Complaint: If you have concerns about our data protection practices, you may contact us to raise them.
To exercise any of these rights, please contact our support team by email. We will respond to your request as promptly as possible and within a maximum of thirty (30) days.
Account Deletion
You may request to close your 7acb account at any time. Contact our support team to do so.
Before the account closure request is processed, the following will be confirmed:
- There are no pending transactions on the account.
- Any remaining balance has been properly withdrawn.
- Any active bonuses or promotions have been settled.
After the account is closed, some information may need to be retained for a specified period due to legal obligations. Once that period ends, all information will be securely deleted or anonymized.
Minors' Privacy
7acb's services are only for users aged 21 and above. We do not knowingly collect information from any minor. We verify age during account registration, and if anyone under 21 attempts to create an account, the process is immediately stopped.
If a parent or legal guardian believes their child has accidentally registered or provided information, please contact us immediately. We will promptly delete that information and deactivate the account.
To Parents: Make your children aware of online gaming platforms and monitor their internet use. 7acb believes in responsible gaming and gives the highest priority to the protection of minors.
Changes to This Policy
7acb may update this privacy policy from time to time. This policy may be revised in light of service improvements, legal changes, or business changes.
For any significant changes, we will notify you in the following ways:
- Through a clear notice within the platform.
- By sending a notice to your registered email address.
- By updating the "Last Updated" date at the top of the page.
If you continue to use the platform after the revised policy is published, you will be considered to have accepted the terms of the updated policy. We therefore advise you to visit this page regularly.
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is able to assist in both Bengali and English.
[email protected]
24/7 live chat support — available within the platform
Seven days a week, 24 hours a day (Bangladesh Standard Time, UTC+6)
We will respond in writing within thirty (30) days to any request related to your privacy. For urgent matters, quick assistance is available via live chat. 7acb is always committed to protecting your personal information and takes any concerns you have seriously.